At Colt Step Stack Shop (“we”, “us”, or “our”), we value your trust as equestrian enthusiasts shopping for premium riding equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.coltstepstackshop.com. By accessing our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide better services to all our riders and customers:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information (processed securely through our payment gateway), and phone number.
  • Order Information: Details about the equestrian products you purchase, including bits, bridles, saddles, and other accessories.
  • Device and Usage Data: Information about how you interact with our website, including IP address, browser type, operating system, referring URLs, and pages visited.
  • Communication Data: Records of your communications with our rider-support team via email or other channels.

2. How We Use Your Information

We use your information with the same care we apply to crafting premium equestrian equipment:

  • To process and fulfill your orders for high-quality tack and riding accessories
  • To provide customer support and respond to your inquiries
  • To improve our website, products, and services for the global equestrian community
  • To prevent fraud and enhance payment security (all transactions are protected with 256-bit SSL encryption)
  • To send you information about products, promotions, or events (only with your consent)
  • To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to selecting fine saddlery:

  • Service Providers: We share necessary information with trusted third parties who assist us in operating our website, conducting business, or servicing you (payment processors, shipping carriers, IT services), all bound by confidentiality agreements.
  • Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.
  • We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve equestrian enthusiasts worldwide (excluding some Asian and remote regions), your information may be transferred to and maintained on computers located outside of your country. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We protect your data with the same attention to detail we apply to our premium equestrian products:

  • All payment transactions are processed through PCI-DSS compliant payment gateways
  • We implement industry-standard security measures including 256-bit SSL encryption
  • Regular security audits are conducted by third-party experts
  • We retain personal data only as long as necessary for the purposes outlined in this policy

6. Your Rights and Choices

You have certain rights regarding your personal information, as detailed below. To exercise these rights, please contact us at [email protected].

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data under certain circumstances
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Request restriction of processing your data
  • Portability: Request transfer of your data to another service provider
  • Complaints: Lodge a complaint with your local data protection authority

7. Cookies and Tracking Technologies

Like premium saddle leather, our website uses cookies to ensure a smooth experience:

  • Essential Cookies: Necessary for website functionality (e.g., shopping cart)
  • Performance Cookies: Help us understand how visitors interact with our site
  • Functional Cookies: Remember your preferences (e.g., language, currency)
  • Marketing Cookies: Used to show relevant ads (only with your consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of significant changes by posting the new policy on our website with an updated “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal data, please contact our rider-support team:

Colt Step Stack Shop
2634 Driftwood Road, San Jose, US 95110
Email: [email protected]