Welcome to Colt Step Stack Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium equestrian products and services. If you don’t find what you’re looking for, our knowledgeable team is always happy to help.

Product Questions

What types of equestrian products do you offer?
We specialize in premium riding equipment including Bits, Bridles, Leg Protection, Martingales & Breastplates, Saddle Pads, Saddles, and Saddle Accessories. Each product is carefully selected for quality and performance.
How do I choose the right size for my horse?
Our product pages include detailed sizing guides. For personalized assistance, email our team at [email protected] with your horse’s measurements and we’ll recommend the perfect fit.
Are your products suitable for competition use?
Absolutely! We supply premium equipment trusted by riders worldwide for both training and competitive events. Many of our products are used in dressage, show jumping, and other equestrian disciplines.

Shipping & Delivery

Where do you ship to?
We offer global delivery services to passionate riders worldwide, with the exception of some Asian and remote regions. Please check our full shipping policy for specific country restrictions.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 business days after dispatch
– Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days by our knowledgeable team who understand proper tack handling. Each item is carefully packaged to ensure perfect condition upon arrival.
Can I track my order?
Yes! We provide transparent tracking at every stage of your delivery. You’ll receive updates via email once your order ships.

Returns & Exchanges

What is your return policy?
We stand behind every product we curate. If your gear doesn’t meet your expectations, you may return it within 15 days of receipt. Please contact our customer care team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer payment plans?
Currently we don’t offer payment plans, but we do occasionally run special promotions. Sign up for our newsletter to stay informed about upcoming offers.

Account & Technical Support

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions. You’ll receive an email with a link to create a new password.
Can I change my order after placing it?
We process orders quickly to ensure timely delivery. If you need to make changes, contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Still Have Questions?

Our team of riders is always happy to help! Contact us at [email protected] for personalized assistance with your equestrian needs.

Physical Address:
2634 Driftwood Road, San Jose, US 95110